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   CompTIA A+


Candidate job roles include technical support specialist, field service technician, IT support technician, IT support administrator and IT support specialist. CompTIA A+ is part of the certification track for corporations such as Microsoft, HP and Cisco. Other technology companies, including Dell, Intel, Lenovo and Ricoh, have made CompTIA A+ certification mandatory for their service technicians. The U.S. Department of Defense recognizes CompTIA A+ and the Department of Homeland Security requires it as part of their computer forensics program.

CompTIA A+
     Professional Group
  CompTIA A+ Practical Application   30
  CompTIA A+ Essentials   30
Exam # Duration Language Level Type Classroom Code Fees
-- 60 English Professional Course Classroom Cs173 1500 LE
Description :

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in IT support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting.

Objectives :
  • Categorize storage devices and backup media
  • Explain motherboard components, types and features
  • Classify power supplies types and characteristics
  • Explain the purpose and characteristics of CPUs and their features
  • Explain cooling methods and devices
  • Compare and contrast memory types, characteristics and their purpose
  • Distinguish between the different display devices and their characteristics
  • Install and configure peripherals and input devices
  • Summarize the function and types of adapter cards
  • Install, configure and optimize laptop components and features
  • Install and configure printers
  • Given a scenario, explain the troubleshooting theory
  • Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
  • Given a scenario, determine the troubleshooting methods and tools for printers
  • Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
  • Given a scenario, integrate common preventative maintenance techniques
  • Compare and contrast the different Windows Operating Systems and their features
  • Given a scenario, demonstrate proper use of user interfaces
  • Explain the process and steps to install and configure the Windows OS
  • Explain the basics of boot sequences, methods and startup utilities
  • Summarize the basics of networking fundamentals, including technologies, devices and protocols
  • Categorize network cables and connectors and their implementations
  • Compare and contrast the different network types
  • Explain the basic principles of security concepts and technologies
  • Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
  • Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
  • Given a scenario, install, configure and maintain personal computer components
  • Given a scenario, detect problems, troubleshoot and repair/replace personal computer components
  • Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components
  • Given a scenario, select and use the following tools
  • Given a scenario, detect and resolve common printer issues
  • Select the appropriate commands and options to troubleshoot and resolve problems
  • Differentiate between Windows Operating System directory structures (Windows 2000, XP, Vista, and Windows 7)
  • Given a scenario, select and use system utilities / tools and evaluate the results
  • Evaluate and resolve common issues
  • Troubleshoot client-side connectivity issues using appropriate tools
  • Install and configure a small office home office (SOHO) network
  • Given a scenario, prevent, troubleshoot and remove viruses and malware
  • Implement security and troubleshoot common issues

Topics :

Recommended Knowledge :

Trainees should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web.

Recommended Course(s) :

 Discovering the Internet 2007

 Windows 7 Core

Training Materials :

Axzo Press

Labs :

This Package includes several labs to ensure you will gain the targeted skills and experience

Credential :

This package is a credit towards CompTIA A+ certification

Category :
Technical Support

The Instructor: