Given a scenario, install, configure and maintain personal computer components

• Storage devices
• Power supplies
• Processors
• Memory
• Adapter cards
• Cooling systems

Given a scenario, detect problems, troubleshoot and repair/replace personal computer components

• Storage devices
• Power supplies
• Processors
• Memory
• Adapter cards
• Cooling systems

Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop components

• Components of the LCD including inverter, screen and video card
• Hard drive and memory
• Disassemble processes for proper re-assembly
• Recognize internal laptop expansion slot types
• Upgrade wireless cards and video card
• Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS battery, speakers

Given a scenario, select and use the following tools

• Multimeter
• Power supply tester
• Specialty hardware / tools
• Cable testers
• Loop back plugs
• Anti-static pad and wrist strap
• Extension magnet

Given a scenario, detect and resolve common printer issues

• Symptoms
• Issue resolution

Select the appropriate commands and options to troubleshoot and resolve problems

• MSCONFIG
• DIR
• CHKDSK (/f /r)
• EDIT
• COPY (/a /v /y)
• XCOPY
• FORMAT
• IPCONFIG (/all /release /renew)
• PING (-t –l)
• MD / CD / RD
• NET
• TRACERT
• NSLOOKUP
• [command name] /?
• SFC

Differentiate between Windows Operating System directory structures (Windows 2000, XP, Vista, and Windows 7)

• User file locations
• User profile and program files
• System file locations
• Fonts
• Temporary files
• Program files
• Offline files and folders

Given a scenario, select and use system utilities / tools and evaluate the results

• Disk management tools
• Disk Manager
• System monitor
• Administrative tools
•  Device Manager
• Task Manager
• System Information
• System restore
• Remote Desktop Protocol (Remote Desktop / Remote Assistance)
• Task Scheduler
• Regional settings and language settings

Evaluate and resolve common issues

• Operational Problems
• Error Messages and Conditions

Troubleshoot client-side connectivity issues using appropriate tools

• TCP/IP settings
• Characteristics of TCP/IP
• Mail protocol settings
• FTP settings
• Proxy settings
• Tools (use and interpret results)
• Secure connection protocols
• Firewall settings

Install and configure a small office home office (SOHO) network

• Connection types
• Basics of hardware and software firewall configuration
• Physical installation

Given a scenario, prevent, troubleshoot and remove viruses and malware

• Use antivirus software
• Identify malware symptoms
• Quarantine infected systems
• Research malware types, symptoms and solutions (virus encyclopedias)
• Remediate infected systems
• Update antivirus software
• Schedule scans
• Repair boot blocks
• Scan and removal techniques
• Educate end user

Implement security and troubleshoot common issues

• Operating systems
• System
• Drive lock
• Passwords
• Intrusion detection
• TPM